Payment methods

Volterie offers secure payment methods tailored to the Swiss market. All transactions are protected by the most advanced security technologies available.

Accepted payment methods

• TWINT — payment through your TWINT app by following the steps displayed at checkout.
• Visa — credit or debit card with 3D Secure authentication for enhanced security.
• Mastercard — credit or debit card with 3D Secure authentication for enhanced security.

Payment security

The website and checkout connection uses TLS encryption. Card details are transmitted to the selected payment provider and are not stored on Volterie servers. The card issuer may require 3D Secure authentication.

How the payment process works

The payment process is simple and straightforward: 1) Choose your products and add them to the cart. 2) Review your cart and click “Checkout”. 3) Enter your contact details and shipping address. 4) Select your payment method (TWINT, Visa or Mastercard). 5) Confirm the payment (3D Secure authentication if applicable). 6) You immediately receive a confirmation e-mail with your order summary.

Currency and pricing

All prices are displayed and charged in Swiss francs (CHF). Swiss VAT at the standard rate of 8.1% is already included in all displayed prices. There are no hidden fees, no surcharges and no additional costs. The amount debited matches exactly the total displayed at checkout.

If your payment fails

If your payment is declined, first check that your card details are entered correctly and that your card is authorised for online payments. You can retry with the same payment method or choose a different one. If the problem persists, contact our customer service at contact (at) volterie.com or your bank. No amount is charged in case of a failed transaction.

Protection of your payment data

Your full card details are never stored on our servers. They are processed exclusively by our certified payment service provider, in a secure PCI-DSS-compliant environment. Volterie never has access to your complete card number at any point.

Confirmation and invoicing

A detailed order confirmation is sent by e-mail immediately after payment. This document serves as your invoice and includes item details, VAT and the total amount. Keep it for any future returns or warranty claims.