Frequently asked questions

Volterie is an independent Swiss online store specialising in the Victorinox catalogue: Swiss Army Knives, kitchen knives, watches and luggage. Volterie is an independent retailer and is not Victorinox AG.

The estimated total delivery time is 3 to 14 working days from order confirmation. This includes order preparation and carriage by Swiss Post. Deliveries take place Monday to Friday, excluding federal and cantonal public holidays.

You have 30 days from receipt of your order to return one or more items, without needing to provide any reason. This commercial return right is in addition to Swiss statutory warranties and does not replace them.

Volterie offers secure payment methods tailored to the Swiss market. All transactions are protected by the most advanced security technologies available.

If a product arrives damaged or has a manufacturing defect, contact us upon receipt. After verification, we arrange a return at no cost and offer replacement or refund under the applicable terms.