Track your order
As soon as your order leaves our EU warehouse, we automatically email you a shipping confirmation with the tracking number and a link to the carrier (DPD, DHL or GLS). The link is directly viewable on the carrier’s site.
How to track your order
- Open the shipping confirmation you received by email.
- Click the tracking link — you will land on the carrier’s site.
- Alternatively, enter the tracking number manually on DPD, DHL or GLS.
No email received?
Check your spam folder first. If you still can’t find the confirmation, email us with your order number at hello@volterie.com — we reply within 24–48 hours on business days.
Seller & contact
Volterie B.V.Placeholder Str. 1, 10115 Berlin, Germany
Email: hello@volterie.com
Phone: +49 30 000 000 00
Contact form: volterie.com/contact
Customer service: Monday to Friday, 9:00 – 17:00 CET. Reply time: within 24–48 hours on business days. More answers in our FAQ.