Privacy policy

Last updated: 2026-07-18

1. Controller

Volterie B.V., Placeholder Str. 1, 10115 Berlin, Germany. Contact: [email protected].

2. Data we process

• Order data: name, address, email, phone number, VAT ID (optional), items ordered, payment method, payment status.
• Payment data is processed exclusively by Mollie B.V. — we never see or store card numbers.
• Technical data: IP address, user agent, timestamps — used only to run and secure the shop.
• Cookies: only strictly necessary cookies (session, cart, cookie-consent). No advertising or tracking cookies without your consent.

3. Legal bases (GDPR)

• Art. 6(1)(b) GDPR — performance of a contract (your order).
• Art. 6(1)(c) GDPR — legal obligations (accounting, tax).
• Art. 6(1)(f) GDPR — legitimate interest (fraud prevention, security).
• Art. 6(1)(a) GDPR — consent (optional cookies, newsletters).

4. Recipients

Payment provider Mollie B.V.; delivery carriers (DPD/DHL/GLS); accounting; EU-based hosting. All processors are bound by Art. 28 GDPR agreements.

5. Retention

Order and invoice data: 10 years (statutory accounting retention). Other communication: up to 3 years.

6. Your rights

Access, rectification, erasure, restriction, portability, objection, withdrawal of consent. Right to lodge a complaint with your national supervisory authority. Requests: [email protected].

7. Transfers outside the EU

No routine transfers outside the EU. If required, only under the European Commission's Standard Contractual Clauses.